FREQUENTLY ASKED QUESTIONS

HOW CAN I TRACK MY PACKAGE?


SHORTLY AFTER YOU PLACE YOUR ORDER YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL. YOU CAN FIND TRACKING NUMBER IN THAT EMAIL OR THROUGH YOUR ORDER HISTORY.




WHEN WILL MY PACKAGE ARRIVE?


AFTER YOU COMPLETE CHECKOUT, YOUR ORDER GOES INTO OUR PROCESSING QUEUE. PROCESSING CAN TAKE 3-5 BUSINESS DAYS. DURING TIMES OF HEIGHTENED VOLUME, THIS CAN TAKE UP TO 7 BUSINESS DAYS. THERE IS NO WAY TO RUSH THIS STEP. ALL ORDERS ARE SUBJECT TO THIS TIMEFRAME.

ONCE YOUR PACKAGE HAS DISPATCHED FROM OUR WAREHOUSE (AFTER PROCESSING), IT SHIPS AT THE "SPEED" YOU PURCHASED AT CHECKOUT. PLEASE REFER TO THE COURIER"S WEBSITE TO UNDERSTAND MORE ABOUT THE DELIVERY TIMES THEY ARE GUARANTEEING.

PLEASE VISIT THE SELECTED COURIER'S WEBSITE FOR MORE INFORMATION ON SHIPPING TIMELINES OR DELAYS THEY MAY BE EXPERIENCING. WE APOLOGIZE THAT WE DO NOT CONTROL THIS STEP. WE DO ENCOURAGE BOTH PRIORITY SHIPPING WHERE POSSIBLE AS WELL AS ROUTE INSURANCE AS WE ARE UNABLE TO BE HELD RESPONSIBLE FOR DAMAGED, DELAYED, LOST OR STOLEN SHIPMENTS.​




MY PRODUCTS ARRIVED DAMAGED


PLEASE NOTIFY US WITHIN 3 BUSINESS DAYS OF YOUR ORDER'S DELIVERY DATE OF ANY ISSUES BY PROVIDING A PHOTO OR VIDEO OF ALL THAT WAS SHIPPED TO INCLUDE PACKAGE MATERIAL AND ALL PRODUCTS. WITHOUT THESE ITEMS, WE MAY BE UNABLE TO ASSIST. PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ITEMS DAMAGED IN TRANSIT. YOU ARE ENCOURAGED TO RAISE YOUR ISSUES WITH THE COURIER.





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